09:00 AM | Registration and breakfast

09:30 AM | Opening Remarks

CONFERENCES & STORYTELLING

09:40 AM | Vox pop video - Volunteers at CHU Sainte-Justine

09:45 AM | Inclusio - Improving the patient-family experience and the central role of volunteers

10:05 AM | Question period

10:15 AM | Meeting with parents

10:35 AM | Question period

10:45 AM | Break

10:55 AM | Vox pop video - Volunteers at Montreal Children's Hospital

11:00 AM | Supporting families at the heart of intermediate complex care

11:20 AM | Question period

11:30 AM | Listening to family members

11:50 AM | Question period

12:00 PM | Lunch

CONFERENCE AND WORKSHOPS

1:30 PM | Vox pop video - Volunteers at Shriners Hospitals for children - Canada

1:35 PM | Giving patients and their families a voice

2:05 PM | Understanding the hospital journey of patients requiring complex care

2:40 PM | Break

3:00 PM | Vox pop video - Volunteers at Le Phare, Enfants et Familles

3:05 PM | Workshop on the reactions of children with complex need

4:15 PM | Closing remarks

4:30 PM | End of the event and Networking