Customer Experience in Transit Embark on a journey through the heart of transit customer experience in our dynamic plenary session. Our esteemed panelists will lead a thought-provoking discussion on enhancing passenger satisfaction, from mapping out the comprehensive journey to spotlighting touchpoints for improvement. Explore the pivotal roles of accessibility, safety, and security, and uncover strategies for delivering top-tier customer service and efficient complaint resolution. Engage with cutting-edge innovations, real-time communication tools, and community-driven initiatives that shape the future of transit. Don't miss this opportunity to gain invaluable insights and contribute to shaping the transit landscape for a better tomorrow. Join us at the plenary and be part of the conversation driving transit excellence. Speakers: Eve Wiggins (MiWay) Dave Lewin (TransLink) Amy Miller (BusPas) Moderator: Kirsten Watson (AECOM). Bus Procurement Panel Increasing ridership, aging buses, and the adoption of zero-emission fleets have put pressure on transit systems at the same time bus manufacturers are managing increasing costs and supply chain challenges. Navigating this will require leadership, collaboration, and problem solving. Our panel of transit system experts will discuss how we can move forward as an industry to meet our decarbonization goals, while supporting Canada’s growth. Panellists: Charlene Sharpe (Fredericton) Michael McDaniel (Coast Mountain Bus Company) Marc Rousseau (exo) Moderator/Panellist: Kelly Paleczny (London Transit)

Maximizing the benefit of transit in society

Maximiser les bienfaits des transports collectifs dans la société

Battling Inflation and Achieving Affordability

Lutter contre l'inflation et atteindre l'abordabilité

Homelessness/ Housing Crisis

L'itinérance / Crise du logement

The importance of data in transit

L'importance des données dans les transports collectifs

Transit’s role in ensuring travel options for everyone

Le rôle des transports collectifs dans l'assurance de options de déplacement pour tous

Supporting success for rural transit

Soutenir la réussite des transports collectifs en milieu rural

Closing remarks from CUTA President & CEO Marco D'Angelo and CUTA Chair Kelly Paleczny